Give Receive Improve

2 Day Workshop

Kuala Lumpur, Malaysia

12th – 13th October 2016

Facilitator:  Salwana Ali and Lisa Lam

Not Just another training program!

Option of 1:1 coaching sessions to further facilitate the learning process. According to research paper by Olivero, Bane and Kopelman, training alone results in 22.4% improvement in performance and when training is supported by coaching, the improvement in performance rose to 88%.

 Key takeaways from this program:

• How to Give Feedback:  4 Key Principles, the do’s and don’ts as well as steps to improve the feedback experience.
• How to Receive Feedback: Golden rules of receiving challenging feedback and avoiding pitfalls of reacting vs. responding to feedback.
• How to Capture Improvements:  Using feedback to improve performance and to drive accountability.
• Practice, practice and practice. Real life scenarios and role play activities to put the feedback skills into practice.

WHO Should Attend?

• New managers, Entrepreneurs, SME Owners
• Individuals who aspire to improve

Workshop Outline

DAY 1 | 09:00am – 05:00pm

Feedback is the Breakfast of Champion

• Excellence is a Habit.
• The Practice Assess Improve (PAI) approach.
• Workshop: Practice, Assess and Improve in Action

Giving and Receiving Feedback Skills Assessment

• Scenario based role play on giving and receiving feedback
• Peers and facilitators assessment on current skills level in giving and receiving feedback
• Capture Improvement Opportunities

Giving Feedback

• What is feedback?
• Guiding principles to giving feedback effectively.
• Steps to giving feedback

Honing your skills in Giving Feedback

• Group Activity:  Scenario based role play on specific areas of improvement used on the earlier feedback skills assessment

DAY 2 | 09:00am – 05:00pm

Challenging scenarios of Giving and Receiving Feedback

• How Not to Take It Personally
• How to Stay Positive
• How to Listen Effectively
• What to do If I Get Really Angry
• How to take the Right Action

5 Common Mistakes in Receiving Feedback

• Not seeking clarity
• My Error MindSet Instead of My Behavior MindSet
• Refusal to Explore Room for Improvement
• Be Defensive
• Practice Selective Listening

Golden Rules for Receiving Feedback

• Elements of Receiving Feedback
• How to receive feedback
• Reflection on Receiving Feedback

Applying the Skills of Receiving Feedback

• Group Activity:  Scenario Based role play on how to receive feedback effectively.

 

Program Fees:

RM1,500 per person (early bird special until 30th September 2016)

Fees include training material, Certificate of Attendance and the book – Give Receive Improve: A New Manager’s Guide to Feedback and Improvement.

Optional Further Learning Support:

• 1:1 Coaching to further deepen the learning process

To find out more or to sign up, please click here.

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