What’s Coming Up?

Give Receive Improve

2 Day Workshop

Kuala Lumpur, Malaysia

12th – 13th October 2016

Facilitator:  Salwana Ali and Lisa Lam

Not Just another training program!

Option of 1:1 coaching sessions to further facilitate the learning process. According to research paper by Olivero, Bane and Kopelman, training alone results in 22.4% improvement in performance and when training is supported by coaching, the improvement in performance rose to 88%.

 Key takeaways from this program:

  • How to Give Feedback:  4 Key Principles, the do’s and don’ts as well as steps to improve the feedback experience.
  • How to Receive Feedback: Golden rules of receiving challenging feedback and avoiding pitfalls of reacting vs. responding to feedback.
  • How to Capture Improvements:  Using feedback to improve performance and to drive accountability.
  • Practice, practice and practice. Real life scenarios and role play activities to put the feedback skills into practice.

WHO Should Attend?

  • New managers, Entrepreneurs, SME Owners
  • Individuals who aspire to improve

Workshop Outline

DAY 1 | 09:00am – 05:00pm

Feedback is the Breakfast of Champion

  • Excellence is a Habit.
  • The Practice Assess Improve (PAI) approach.
  • Workshop: Practice, Assess and Improve in Action

Giving and Receiving Feedback Skills Assessment

  • Scenario based role play on giving and receiving feedback
  • Peers and facilitators assessment on current skills level in giving and receiving feedback
  • Capture Improvement Opportunities

Giving Feedback

  • What is feedback?
  • Guiding principles to giving feedback effectively.
  • Steps to giving feedback

Honing your skills in Giving Feedback

  • Group Activity:  Scenario based role play on specific areas of improvement used on the earlier feedback skills assessment

DAY 2 | 09:00am – 05:00pm

Challenging scenarios of Giving and Receiving Feedback

  • How Not to Take It Personally
  • How to Stay Positive
  • How to Listen Effectively
  • What to do If I Get Really Angry
  • How to take the Right Action

5 Common Mistakes in Receiving Feedback

  • Not seeking clarity
  • My Error MindSet Instead of My Behavior MindSet
  • Refusal to Explore Room for Improvement
  • Be Defensive
  • Practice Selective Listening

Golden Rules for Receiving Feedback

  • Elements of Receiving Feedback
  • How to receive feedback
  • Reflection on Receiving Feedback

Applying the Skills of Receiving Feedback

  • Group Activity:  Scenario Based role play on how to receive feedback effectively.


Program Fees:

RM1,500 per person (early bird special until 30th September 2016)

Fees include training material, Certificate of Attendance and the book – Give Receive Improve: A New Manager’s Guide to Feedback and Improvement.

Optional Further Learning Support:

  • 1:1 Coaching to further deepen the learning process

To find out more or to sign up, please click here.

If you would like for me to connect with you:

One response to “What’s Coming Up?

  1. Pingback: Give Receive Improve 2-Day Workshop | Lisa Lam : Coach | Trainer | Consultant

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