Not Just another training program!
Option of 1:1 coaching sessions to further facilitate the learning process. According to research paper by Olivero, Bane and Kopelman, training alone results in 22.4% improvement in performance and when training is supported by coaching, the improvement in performance rose to 88%.
Key takeaways from this program:
- Build your skills in giving feedback: Critical skills on how to give feedback, key elements of giving effective feedback plus the do’s and don’ts in feedback all with the aim to create a culture of trust, performance and growth.
- Become a master at Receiving Feedback: Skills on “How to” receive feedback and to generate positive improvements to enhance a culture of continuous feedback.
- Establish Improvements based on the feedback: How to put feedback into action and drive accountability are key hallmarks of a great leader.
- Practice, practice and practice. The workshop is conducted in an interactive, practical and scenario driven exercises to ensure that each participant is able to practice and gain confidence in using these skill in the workplace.
WHO Should Attend?
- New managers, Entrepreneurs, SME Owners
- Individuals who aspire to improve
Workshop Outline
DAY 1 | 09:00am – 05:00pm
Be a Champion
- What it means to be a Champion.
- The characteristics of a Champion.
- Workshop: Practice, Assess and Improve
Feedback
- What is feedback?
- Why do we care about feedback?
- Workshop: How is feedback being used in the workplace today?
Giving Feedback
- Guiding principles in giving feedback effectively.
- Aspects of ineffective feedback.
- 4 key elements of giving feedback.
- Giving feedback upwards.
- Workshop: Role plays on giving feedback.
DAY 2 | 09:00am – 05:00pm
Receiving Feedback
- Key elements to receiving feedback.
- When should we ask for feedback?
- Workshop: Role play receiving feedback.
Different Types of Feedback
- Internal feedback
- External feedback.
- Getting the impact from external feedback.
Feedback for Continuous Improvement
- Scenarios: Business review, Performance goal setting, Customer service, Project monitoring and Employee engagement.
- Workshop: Honing your skills
Feedback for Continuous Improvement Model
- The 5-step model
- Feedback Toolkit: The Buddy System
- Workshop: Formulate your ‘mini continuous improvement project’
Program Fees:
RM1,800 per person
Fees include training material, Certificate of Attendance and the book – Give Receive Improve: A New Manager’s Guide to Feedback and Improvement.
Optional Further Learning Support:
- 1:1 Coaching to further deepen the learning process
To find out more or to sign up, please connect with me.
Lisa Lam : Coach | Trainer | Consultant 